Last Updated: January 2025
Learn in detail on this page how g99 collects your personal information, the purposes for which it is used, and how it is kept secure. Please read this policy carefully before you start using the platform.
When you register on the g99 platform, your name, mobile number, email address, and date of birth are collected. Information from your national ID card or other government-issued documents may also be requested for identity verification purposes. Payment method details are securely stored during financial transactions, however full card numbers or PINs are never stored. Your device type, browser information, IP address, and usage patterns are automatically logged while you use the platform. This information is used to improve service quality and ensure security.
Collected information is primarily used for account management, transaction processing, and customer service. Usage patterns are analyzed to ensure platform security and detect fraudulent activity. Relevant notifications and offers may be sent based on your preferences and usage history, however you can turn off these notifications at any time. Information is stored and processed as necessary to comply with applicable laws in Bangladesh. g99 never sells your personal information to third parties or shares it for advertising purposes.
G99 only shares information with third parties in limited and specific circumstances. Necessary financial information is shared with authorized payment gateway partners for payment processing, and these partners are also bound by strict confidentiality agreements. Information may be disclosed to fulfill legal obligations in response to legitimate requests from law enforcement authorities in Bangladesh. Technology service providers for the platform (such as server hosting) are given only the limited access to information necessary to operate the service. No information is shared with advertisers or data brokers, and this is a core part of our policy.
Cookies are used on the g99 website and app to manage sessions and improve the user experience. In addition to essential cookies, analytical cookies are used to help understand which parts of the platform are used most. You can control cookies from your browser settings, however disabling certain cookies may limit some features of the platform. Device IDs and push notification tokens are stored in the mobile app, which you can change from the app's settings. g99 does not use third-party tracking pixels or cross-site tracking technologies.
Every user on the g99 platform has specific rights over their own information. You can view and update the information stored in your profile at any time. If you request account closure, information beyond what is required by legal obligations will be deleted within a set timeframe. If you do not wish to receive marketing messages or notifications, you can easily opt out from your account settings. For any requests or complaints regarding your information, please contact our support team and we will do our best to respond as quickly as possible.
G99 reserves the right to update this privacy policy as needed, and notice of any changes will be posted on the platform. For significant changes, a direct notification may be sent to your registered email or mobile number. The latest version of the policy will always be available on this page, and the date of the update will be noted at the top of the page. If you have any questions or concerns about the privacy policy, please contact our support team or FAQ Page view. Continued use of the platform will be taken as your acceptance of the updated policy.